Horizon Ferries

Project Overview

We worked alongside the team at Horizon Ferries to deliver a classy implementation of an improved billing system and delivered an increased up-tick in user involvement.

Implementation

December 2019

Christine Lopez

Project Head

Challenge

Find new payment solutions and streamline debt collection

Horizon Ferries is an international transport and travel service company with Europe’s most comprehensive route network. During 2017, 14.6 million passengers travelled with Horizon Ferries, and the company also transported 3 million cars and 2 million freight units.

For several years now Horizon Ferries has worked strategically with innovations as a means of developing new solutions, products and services. In line with this vision, Accentuate was approached to find new payments solutions to offer Horizon Ferries’ customers on their website, including open invoice and partial payments options.

Because Horizon Ferries is present in many countries and serves customers from around the world, one of the challenges was to provide a common solution that would work across multiple markets with local variations. Finally, Horizon Ferries was looking to define an efficient dunning and debt collection operation around all of their markets.

Solution

Incorporate an online ordering process

The solution proposed by Accentuate incorporated an online ordering process for trips, offering open invoice as a payment method, along with various part payment options. This new offering was complemented by real-time risk assessment and validation of customers.

The solution was rolled out to a number of European countries where Accentuate had partnered with the client to deliver it based on local demands (for example, ELV in Germany).

Results

A successful transition and operational excellence
  • Local solutions in a global system – Accentuate uses the same API to deliver open invoices in all markets, including the US and EU.
  • Continuous roll-out of solution – Sweden, followed by Germany, Denmark and Norway.
  • One single point of contact for client – one country responsible for implementation and client communications base upon local knowledge on legal and business related issues.
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